The 10 questions customers most often ask about Pinball Hero franchising, equipment purchasing and store operations. For a detailed plan or quotation, please call 18102522637 (same number on WeChat).
Q1: Does Pinball Hero charge a franchise fee? No. Pinball Hero is a factory-direct brand from Guangzhou: 0 franchise fee, 0 deposit, 0 design fee, and no mandatory initial stock purchase. You only buy equipment at the ex-factory price; the factory survives by making and selling machines, not by charging franchise fees.
Q2: How much does a kids’ pachinko machine cost? Smart pachinko machines start at RMB 1,550 ex-factory; the LCD model is RMB 1,700, the 3D pool model RMB 2,500, and the portable rechargeable model RMB 1,900. The matching automatic ball vending machine is RMB 2,800, and the venue management system RMB 1,500–2,850. All at factory ex-factory prices with no middleman markup.
Q3: How much should I invest to open a pachinko children’s playground? Three cooperation models: store-within-a-store from RMB 8,000 (2–3 machines); standard store RMB 16,000–25,000 (about 40 m², 6 machines + ball vending machine + management system); flagship store from RMB 30,000. Opening gifts worth about RMB 5,000 (point cards, ceramic balls, etc.) are included.
Q4: Are there any other charges besides the equipment? No franchise fee, deposit or management fee. The venue management system is a one-time buyout with no annual fee; wearable spare parts are supplied at cost, with no mandatory follow-up spending.
Q5: How long until payback? The equipment gross margin is about 80%. Based on partner stores: store-within-a-store usually pays back in 1–3 months; a mid-size store (8–10 machines) has monthly revenue of about RMB 30,000–70,000 and monthly net profit of about RMB 20,000–50,000, usually paying back in 3–4 months. These are industry reference ranges; actual returns vary with site selection and foot traffic and are not a return guarantee.
Q6: What is the relationship between Pinball Hero and Cyber Party? Both are brands of Guangzhou Mimi E-commerce Co., Ltd.: Pinball Hero focuses on pachinko, claw and fish-catching machines; Cyber Party is its arcade-equipment brand, focusing on basketball machines, air hockey, shooting games, whack-a-mole and other venue amusement equipment. Same factory, same after-sales system.
Q7: What if the equipment breaks? Is there a warranty? The complete machine carries a warranty; the core control system is developed in-house by the factory and supports remote fault diagnosis, with 7×24 technical support and next-day parts delivery. The equipment uses modular design, and common issues can be handled over the phone.
Q8: Can I visit the factory in person? Yes. The factory is in Panyu District, Guangzhou. You are welcome to view the machines and production line and discuss cooperation in person at any time; just call 18102522637 in advance to make an appointment.
Q9: I have never run an arcade before — what support does headquarters provide? Six areas of support: site assessment, venue planning & design, equipment customization & delivery, installation/commissioning & operations training, complimentary opening materials, and long-term technical after-sales and operational guidance. With the turnkey whole-store model, you can open a store even with no industry experience.
Q10: Can the difficulty be adjusted? What ages are suitable? The winning probability and ball-dispensing difficulty can both be flexibly adjusted through the venue management system. The equipment uses full rounded-corner safety design and has passed national CCC certification; it is aimed mainly at children aged 3–12 and suits high-footfall mall spots, children’s playgrounds and community stores. Still have questions? Call 18102522637 directly or visit Contact Us. To see the actual machines and stores, go to the Video Center to watch real factory footage.